Nov.01

SERVICE TECHNICIAN

Provided phone support and participated in on-site service calls to SMB clients under managed IT services contracts. Provided all manner of desktop/hardware support to retail customers including: troubleshooting, repairing, upgrading and build-out of computer systems.

Experience

Nov.01

SUPERVISOR

Accomplished measurable results while leading teams from 8 to 40 soldiers in a fast paced, dynamic work environment. Managed risk along multiple lines to protect equipment valued at over $1M and meeting the vision of senior leadership while serving in combat operations during Operation Iraqi Freedom, 2003-2005.

Experience

Nov.01

MANAGER

Supervised managed IT services personnel responsible for SME clients. Supervised retail IT service department and retail sales personnel.

Experience

Nov.01

LAN TECHNICIAN

Managed HIPPA compliant medical computer network in support of mission critical clinical and surgical ophthalmic procedures. Responsible for providing IT support for 5 Offices, including one hospital/surgical location. Responsibilities included: Desktop Support, response and resolution of service and network issues, server maintenance, collaboration with other IT departments, vendor relations, digital medical device maintenance, and Exchange server administration.

Experience

Nov.01

Nov.01

SYSTEMS ADMINISTRATOR

Successfully orchestrated multiple projects with competing priorities involving  systems analysis and design,  systems administration and business analysis. Primary architect and manager for several initiatives, including: a component level (1000 user) MS SharePoint based task management solution,  database roll-outs and automation initiatives, and multiple systems-based root cause analysis.

Experience