B.S. Information and Decision Sciences with College Honors
Social Security Administration
Successfully orchestrated multiple projects with competing priorities involving systems analysis and design, systems administration and business analysis. Primary architect and manager for several initiatives, including: a component level (1000 user) MS SharePoint based task management solution, database roll-outs and automation initiatives, and multiple systems-based root cause analysis.
Maintained IT related position as a PC/MAC service technician while studying toward Bachelor of Science degree at the University of Illinois at Chicago.
University of Illinois at Chicago - Department of Ophthalmology
Managed HIPPA compliant medical computer network in support of mission critical clinical and surgical ophthalmic procedures. Responsible for providing IT support for 5 Offices, including one hospital/surgical location. Responsibilities included: Desktop Support, response and resolution of service and network issues, server maintenance, collaboration with other IT departments, vendor relations, digital medical device maintenance, and Exchange server administration.
Computer Renaissance– Service Department
Supervised managed IT services personnel responsible for SME clients. Supervised retail IT service department and retail sales personnel.
U.S. Army / Illinois Army National Guard
Accomplished measurable results while leading teams from 8 to 40 soldiers in a fast paced, dynamic work environment. Managed risk along multiple lines to protect equipment valued at over $1M and meeting the vision of senior leadership while serving in combat operations during Operation Iraqi Freedom, 2003-2005.
Provided phone support and participated in on-site service calls to SMB clients under managed IT services contracts. Provided all manner of desktop/hardware support to retail customers including: troubleshooting, repairing, upgrading and build-out of computer systems.